Contact us through email at info@section8official.com, we will do our best to reply to your message within 24-48 hours. If you know your 5-digit order number(s), provide it in your email for better assistance. Please email inquiries up to 30 days from the delivered date for us to be able to resolve it efficiently, we not able to guarantee solutions to any issues/inquiries after 30 days has passed.

It's a 5 digit number typically found within your order confirmation email sent after purchases.

Please email us with your full name and email used for the purchase(s), so we can be able to locate the order(s). We will resend the confirmation order email to the email on file for the order(s) or to a requested alternative email.

Note: check your spam/junk folders, in case the confirmation order email was filtered there.

It depends on each product and/or order(s). Email us to receive the most accurate information/updates possible provided for your order(s).

Some products are pre-orders, made to order, or ready-to-ship.

We aim for a 2 week or less production turnaround time. Please note that circumstances like production problems, incorrect inventory, awaiting items, etc. can slow down the order being shipped to you.

Thankyou for your patience!

Contact us at info@section8official.com with your 5-digit order number(s) for updates to your order. Please note that all information from customer service representatives are given to customers by the best of their knowledge and can be subjected to changes.

We aim to update as best as we can with any information to your order.

Yes! Please email us to update any personal information; we can change your email, phone number, and name at any given time.

This information is used by Shopify and our online webstore for order/purchase purposes and marketing.

It is recommended to use your government issued full name (first and last name) - no nicknames, abbreviations, etc. for shipping purposes, this is so that the shipping carrier companies are able to verify your identity for packages.

You can request a size or product change through email, customer service can let you know if it is possible.

Size and/or product changes can be subjected to price increases, in which the order(s) will be on "hold" until the balance on the invoice(s) is paid in full. Failure to do so within 7 business days, the changes made will be canceled and the original content of the order(s) will resume. Any size and/or product changes are not guaranteed if: the website closed, the collection/drop/product is no longer offered or available, and sold out product.

Please email us to request cancellation of order(s); provide the correlating order number(s) as well. Cancellations are only available if the order(s) have not been fulfilled and/or have not been shipped out. Once a request is approved, you will be compensated by e-gift card/store credit for the order(s) cancellation.

Note: we are not able to cancel any orders for pre-orders unless stated otherwise. In some cases we may, in our discretion, allow a short time frame for cancellation of pre-orders.

Exchanges of product is only available if approved upon request or offered by us. Through email, you can request exchanges of any products; please provide the correlating order number(s) as well. Exchanges are available up to 30 days from the delivery date of your order(s), unless stated otherwise. Items eligible for exchanges have to be in their original condition - unworn, unused, unwashed etc.

Exchanges are available, item for item and/or of equal value. Usually of dead stock from previous collections/items or approved requests for current listed items. If the order(s) shipped or has been delivered, approved requests of product exchanges have to be returned first. Please read the "How do returns work?" tab in the FAQs for more information about returns.

Returns are available for up to 30 days from the purchase date of your order(s), unless stated otherwise. Items eligible for returns have to be in their original condition - unworn, unused, unwashed etc.

To request a return for an eligible item, please email us. Once you’ve submitted and approved for your return request, we will contact you with details of your return so that you can send your eligible item(s) back to us. The Customer must include their order confirmation email / order number and completed all other information if asked, at our discretion.

Depending on circumstances, a return label will be issued to you, you may have to buy your own return label, or opt to pay return label fee(s) from us to provide it for you. The return label tracking information or receipt must be available and accessible for us to view if you are providing/buying your own. The shipping carrier must scan in the return package(s) and the tracking information has to update stating so, for us to proceed in any e-gift cards/store credit and/or exchange of products.

We have the right to refuse any returned item that does not meet the original condition, unless was determined defective/damaged by production.

All items are thoroughly inspected to ensure they are in a sellable condition prior to being sent to the customer. However, if the customer discovers that a product is faulty or damaged (“Deficient Product”), the customer must notify us within 30 days of the delivery date. If we inspect the product(s) and confirm that there is a fault, we will accept the return and provide you with an exchange, repair, or e-gift card/store credit. However, we reserve the right not to offer a e-giftcard/store credit, exchange or repair where the product have become of unacceptable quality a result of your misuse, damage or neglect.

If you believe an item you've purchased from us is a Deficient Product, contact us with (if applicable) images and other descriptions of the fault or deficiency.

Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. When deficient product returns are processed, you’ll receive an email detailing your return once this has been done.

We will cover the postage costs associated with you returning a deficient product, unless you are international (outside US).

We ship out products for orders as soon as possible and when it is readily available. Shipping time chosen at checkout does not reflect or correlate to our production time.

During sale/promotion/holiday periods, please allow additional time to receive your order.

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors. 

Shipping estimated time of arrival is what you chose at checkout, it will be the shipping carrier's responsibility to deliver it to you in that time frame once the package is dropped off at and in the possession of the shipping carrier company.

If shipping is taking longer than stated above, please contact the shipping carrier for more information.

Please note, Section8 is not responsible for any lost, stolen, misplaced, undelivered returned parcels, etc. once packages are dropped off at and in possession of the shipping carrier company..

TO THE EXTENT PERMITTED BY LAW, SECTION 8 OFFICIAL (US) WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES TO THE CUSTOMER OR ANY THIRD PARTY FOR FAILING TO MEET A DELIVERY / DELIVERY ESTIMATE. 

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see "Customs & Duties" below).

Tracking information will be provided to you via automated email once the shipping labels have printed out. This can be located in your email inbox, be sure to check the spam or junk folder as well. Email us with the correlating order number(s) if you cannot locate it, so we can provide the tracking information to you. If you do not have any tracking information provided for the order(s), it likely means that the shipping label has not printed yet.

For any errors or change in shipping address please email us immediately. Any changes to the initial inputted address for order(s) can be subjected to additional shipping fees.

We cannot change your shipping address if the package was dropped off and in possession of the shipping carrier company, if it is in transit or out for deliveries. However, you can contact the shipping carrier company's customer service to see if it is possible for you to make changes to the shipping address. Note: Iif, having placed your order, you then request your delivery method be updated to a different address by dealing directly with the courier, or you provide the courier service with authority to leave your parcel, to the extent permissible at law you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method and ensuring all delivery details are accurate at checkout. 

At our discretion, we can offer the option to customers or automatically opt for separate shipments. Usually for delayed item(s) holding back packages of readily available products for an extensive amount of time.

Return labels are shipping labels to send packages back to our warehouse.

If we are providing the labels, these can be found within your email inbox, be sure to check the spam or junk folders as well. If you cannot locate it, please email us so we can resend it to you. Please note, we are only able to provide return labels within the United States. If you are international (outside USA), you will have to purchase your own label.

Labels can be printed or shown to customer service at your local shipping carrier facility for package assistance. These labels should be securely placed and visible on top of the package.

Please drop off packages, with the return label on it, at your nearest local shipping carrier facility.

Before reaching out to us, please contact the shippping carrier company's customer service for help. Email us, please provide the corresponding order number(s) for the anticipated package(s). We will do our best to narrow down the issues or provide more insight as possible.

NOTE: Section8 is not responsible for any lost, stolen, misplaced, undelivered returned parcels, etc. once packages are dropped off at and in possession of the shipping carrier company.

All codes are case sensitive. We will not be refunding the order/amount if you did not successfully input the code(s) initially. You can input the code(s) in at checkout.

E-gift cards/store credit never expire, you can feel free to use it at anytime on the website. When these are sent out to you through automated email, please check your spam or junk folders if you do not see it in your inbox. If you still cannot locate it, please email us so we can resend it to you. Usually the email on file for order(s) will be used to issue the e-gift cards/store credit, unless requested towards another email.

Value of e-gift cards/store credit is determined by the product(s) prices.

E-gift cards/store credit is in $USD, so if you are international (outside USA), the monetary value should be translated accordingly.

Discounts are typically non-stackable and often have an expiration date, unless stated otherwise.

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. As you may be required to pay duties or import tax, it is your responsibility to make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. 

We have highlighted some customs websites to refer to before purchasing below.

• Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
• New Zealand: https://www.customs.govt.nz/personal/online-shopping/
• The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, we will e-gift card/ store credit the order's product value(s) once recieving the undelivered returned package.

Tariffs are taxes and/or duties placed on imported goods by a country's government.

As of 5/1/2025:

With the current US regulation of tariffs placed on countries, this can result in: increases in product prices, turnaround production time, fulfillment, shipping costs and times, delays, and much more.

Our goals are to minimize the impacts as much as possible by: working with US based suppliers and manufacturers, having extra stock, and adjusting supply chain sources.

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by the shipping couriers, please get in touch with us and we will investigate the best we can about the delivery on your behalf.

Due to huge responses we receive during sale, promotional, and/or holiday periods, please allow additional days for the processing of your order.

Currency conversions are estimates and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction. 

Product pictures, titles, descriptions, sizing charts, variants, etc. can be subjected to change. Product listings are typically changed due to errors or incorrect listing on the website.

Digital mock-ups, product shots, and other attachments in product listings are to help you visualize the item. They are representations of the product and we aim to match them as closely as possible, however, slight variations may occur; such as colors, placements, materials. These occurrences are due to supplier material changes, production updates, design tweaks, quality improvements, etc. We will do our best to maintain consistency and deliver product that meets or exceeds expectations.