Contact us through email at info@section8official.com, we will do our best to reply to your message within 24-48 hours. If you know your 5-digit order number(s), provide it in your email for better assistance. Please email inquiries up to 30 days from the delivered date for us to be able to resolve it efficiently, we not able to guarantee solutions to any issues/inquiries after 30 days has passed.

It's a 5 digit number usually found within your order confirmation email sent after purchases.
If you cannot locate it, please email us stating so with the email and full name you used for the order.

Please email us with your full name and email used for the purchase(s), so we can be able to locate the order(s). We will resend the confirmation order email to the email on file for the order(s) or to a requested alternative email.

It depends on each product or order(s). Email us to receive the most accurate information/updates possible provided for your order(s).

Some products are pre-orders or ready-to-ship. We try to aim for 2 weeks or less as our production turnaround time. Please note that production problems, incorrect inventory, awaiting items etc. can slow down the order being shipped to you.

Thankyou for your patience!

Yes! Please email us as soon as possible for any size and/or product changes of current product listings when the website is open. Size and/or product changes can be subjected to price increases, in which the order(s) will be on "hold" until the balance on invoice is paid in full. Failure to do so within 7 business days, the changes made will be canceled and the original content of the order(s) will resume. Please note, any size and/or product changes are not guaranteed- especially if the website has closed and/or the collection is no longer offered or available.

Exchanges of product is only available if approved upon request or offered by us. Through email, you can request exchanges of any products; please provide the correlating order number(s) as well. Exchanges are available up to 30 days from the delivery date of your order(s), unless stated otherwise.

Exchanges are available in item for item and/or of equal value. Usually of dead stock from previous collections or if requested, something from a current or upcoming collection. If the order(s) shipped or has been delivered and you are requesting a product exchange, you will have to return the item(s) first. Please read the "How do returns work?" tab in the FAQs for more information about returns.

Returns for orders or product is only available if approved upon request. Through email, you can request returns of any order or product for e-gift cards/store credit and/or exchange of products; please provide the correlating order number(s) as well. Returns for e-gift cards/store credit or exchanges are available up to 30 days from the delivered date of order(s), unless stated otherwise.

Once the request is approved and depending on circumstances, a return label will be issued to you, you may have to buy your own return label, or you might be subjected to pay the return label fee(s) from us to issue it for you. The return label tracking information or receipt must be available and accessible for us to view if you are providing/buying your own. The shipping carrier must scan in the return package(s) and the tracking information has to update stating so, for us to proceed in any e-gift cards/store credit and/or exchange of products.

Please email us to request cancellation of order(s); provide the correlating order number(s) as well. Cancellations are only available if the order(s) have not been fulfilled or have not been shipped out. Once approved, you will be compensated by e-gift card/store credit for the order(s).

Contact us at info@section8official.com with your 5-digit order number(s) for updates to your order. Please note that all information from customer service representatives are given to customers by the best of their knowledge and can be subjected to changes.

We try to update as best as we can with any information to your order. We may not be able to reach out to you first about your order(s) due to lots of orders/inquiries.

Yes! Please email us to update any personal information; we can change your email, phone number, and name at any given time.

This information is used by Shopify and our online webstore for order/purchase purposes and marketing.

It is recommended to use your government issued full name (first and last name) - no nicknames, abbreviations, etc. for shipping purposes, this is so that the shipping carrier company is able to verify your identity for packages.

We ship out products for orders as soon as possible and when it is readily available. Shipping time chosen at checkout does not reflect or correlate to our production time.

Shipping estimated time of arrival is what you chose at checkout, it will be the shipping carrier's responsibility to deliver it to you in that time frame once the package is dropped off at and in the possession of the shipping carrier company.

Shipping within the United States takes anywhere from 1 to 7 business days. Shipping to international countries (outside USA) typically is 7 to 14 business days.

If shipping is taking anything longer than stated above, please contact the respective shipping carrier for more information and email us.

Tracking information will be provided to you via automated email once the shipping labels have printed out. This can be located in your email inbox, be sure to check the spam or junk folder as well. Email us along with the correlating order number(s) if you cannot locate it, so we can provide the tracking information to you. If you do not have any tracking information for the order(s) it likely means that the shipping label has not printed yet.

For any errors or change in shipping address please email us immediately. Any changes to the initial inputted address for order(s) can be subjected to additional shipping fees.

We cannot change your shipping address if the package was dropped off and in possession of the shipping carrier company, if it is in transit or out for deliveries. However, you can contact the shipping carrier company's customer service to see if it is possible for you to make changes to the shipping address.

Return labels are shipping labels to send packages back to our warehouse.

If we are providing the labels, these can be found within your email inbox, be sure to check the spam or junk folders as well. If you cannot locate it, please email us so we can resend it to you. Please note, we are only able to provide return labels within the United States. If you are international (outside USA), you will have to purchase your own label.

Labels can be printed or shown to customer service at your local shipping carrier facility for package assistance. These labels should be securely placed and visible on top of the package.

Please drop off packages, with the return label on it, at your nearest local shipping carrier facility.

Before reaching out to us, please contact the shippping carrier company's customer service for help. You can email us, please provide the corresponding order number(s) for the anticipated package(s). We will try our best to narrow down the issues or provide more insight as possible.

All codes are case sensitive. We will not be refunding the order/amount if you did not successfully input the code(s) initially. You can input the code(s) in at checkout.

E-gift cards/store credit never expire, you can feel free to use it at anytime on the website. When these are sent out to you through automated email, please check your spam or junk folders if you do not see it in your inbox. If you still cannot locate it, please email us so we can resend it to you. Usually the email on file for order(s) will be used to issue the e-gift cards/store credit, unless requested towards another email.

Value of e-gift cards/store credit is determined by the order(s) circumstances.

E-gift cards/store credit is in $USD, so if you are international, the monetary value should be translated accordingly.

Discounts are usually non-stackable and often have an expiration date, unless stated otherwise.