Email us at info@section8official.com and we’ll do our best to respond within ~1-3 business days.

For faster assistance, please include your 5-digit order number(s) in your email.

To ensure we can help resolve your issue efficiently, please send inquiries within 30 days of your order’s delivery date. We cannot guarantee solutions for issues reported after 30 days.

The 5-digit number is typically found in the order confirmation email you received after completing your purchase.

If you can’t locate your order confirmation email, please email us with your full name, date of purchase, and the email used for your order. We’ll locate your order and resend the confirmation to the email on file or to an alternative email at your request.

Note: Be sure to check your spam or junk folders, as the confirmation email may have been filtered there.

Turnaround times vary depending on the product and your order. Some items may be pre-orders, made-to-order, or ready-to-ship.

For the most accurate updates on your order, please email us.

Please note that factors such as production delays, inventory issues, or awaiting items may affect shipping times. Thank you for your patience!

If you haven’t received an update, please email us at info@section8official.com with your 5-digit order number(s) for assistance.

Please note that all information provided by our customer service team is given to the best of their knowledge and may be subject to change.

Yes! Please email us to update any personal information, such as your name, email, or phone number.

This information is used for order processing, shipping, and marketing purposes. For shipping, we recommend using your full government-issued name (first and last) rather than nicknames or abbreviations. This ensures the shipping carrier can verify your identity and deliver your package without issues.

You can request a size or product change by emailing us: info@section8official.com. Our customer service team will let you know if the change is possible.

Please note:

• Size or product changes may be subject to price adjustments. Orders will be placed on hold until any additional balance is paid in full. If payment is not received within 7 business days, the change will be canceled and the original order will remain.
• Changes cannot be guaranteed if the website is closed, the collection/drop/product is no longer available, or the item is sold out.

To request a cancellation, please email us with the corresponding order number(s).

Cancellations are only possible if the order has not been fulfilled or shipped. Once the cancellation request is approved, you will be compensated via e-gift card, which is our form of store credit.

Exchanges are only available if approved upon request or offered by us. To request an exchange, please email us with your order number(s) and details of the item you wish to exchange.

• Exchanges are available up to 30 days from the delivery date.
• Exchanges are typically item-for-item and/or of equal value. They may include dead stock from previous collections or approved requests for currently listed items.
• If your order has already shipped or has been delivered, the item must be returned first before an exchange can be processed.

For more details on returning items, please see the “How Do Returns Work?” section in our FAQs.

Returns are available for up to 30 days from the delivery date of your order(s).

To request a return for an eligible item, please email us. Once your return request is submitted and approved, we will provide instructions for sending your item(s) back to us.

• Customers must include their order number and provide any additional information requested, at our discretion.
• Depending on the circumstances, a return label may be issued to you or you may need to purchase one yourself. You can also choose to pay a return label fee for us to issue it on your behalf. If you provide or purchase your own return label, the tracking information or receipt must be sent to us for verification.
• E-gift cards (store credit) or exchanges will only be processed once the shipping carrier's tracking information confirms that it has been delivered to our return address.
• We reserve the right to refuse any returned item that does not meet its original condition, unless the item was determined to be defective or damaged.

All items are thoroughly inspected before shipping to ensure they are in sellable condition.

However, if you discover that a product is defective or damaged (a “Deficient Product”), please email us within 30 days of delivery with your order number and photos of the item.

Once inspected and verified, we will provide instructions for a repair, replacement, exchange, or store credit, depending on availability and circumstances.

Please note that we reserve the right not to offer a repair, replacement, exchange, or store credit if the product’s condition has become unacceptable due to the customer’s misuse, damage, or neglect.

We ship orders as soon as the products are available.

During sales, promotions, or holiday periods, please allow extra time for your order to be processed and shipped.

Shipping times selected at checkout do not include production or fulfillment time. The estimated delivery date reflects the courier’s responsibility once the package is in their possession. Tracking information is provided by shipping couriers and may vary depending on your location and other external factors.

Please contact the shipping carrier directly for updates or concerns regarding your package.

Section8 is not responsible for lost, stolen, misplaced, or undelivered packages once they are in the possession of the shipping carrier.

International Orders: Displayed product costs and shipping fees do not include taxes, customs, or duties that may be applied by the destination country. For more details, please see the “Customs & Duties” section in our FAQs.

Tracking information will be sent to you via automated email once your shipping label has been created. Please check your inbox, as well as your spam or junk folder, as the email may have been filtered there.

If you’re unable to locate the email, please contact us with your corresponding order number(s), and we’ll provide the tracking details.

If no tracking information has been issued yet, it likely means the shipping label has not been generated.

If you notice an error in your shipping address, please email us immediately. Address changes may be subject to additional shipping fees.

We are unable to update the shipping address once the package has been dropped off to the carrier, is in transit, or out for delivery. In these cases, you may contact the shipping carrier directly to see if they can assist with making changes. Please note, if you request a delivery address change or update the delivery method directly through the courier after your order has shipped, you waive your right to any repair, replacement, exchange, or store credit if the package is lost, stolen, or not delivered.

We strongly recommend ensuring all shipping details are accurate at checkout and avoiding delivery changes after shipment.

At our discretion, we may offer or automatically process separate shipments. This typically occurs when delayed item(s) would significantly hold back readily available products from being shipped in a timely manner.

Customers may also request separate shipments. If a customer request for separate shipments is approved, additional shipping fees may apply and must be paid before the order is dispatched.

Return labels are shipping labels used to send packages back to our warehouse.

If we provide a return label, it will be sent to your email inbox. Please also check your spam or junk folder, as the email may have been filtered there. If you’re unable to locate it, contact us and we will resend it.

Please note:

• We can only provide return labels for U.S. orders.
• International customers (outside the U.S.) are responsible for purchasing their own return label.

Return labels may be printed or shown digitally at your local shipping carrier location for assistance. The label must be securely attached and clearly visible on the outside of the package.

Please drop off your return at your nearest authorized shipping carrier facility.

Before contacting us, please reach out to the shipping carrier’s customer service for assistance.

If you still need help, email us and include your corresponding order number(s) for the package(s) in question. We will do our best to help investigate the issue and provide any available insight.

Section8 is not responsible for lost, stolen, misplaced, or undelivered packages once they have been in the possession of the shipping carrier.

All codes are case-sensitive and must be entered at checkout. We are unable to reimburse or make any adjustments on orders if a code was not successfully entered or applied during checkout.

Discounts are typically non-stackable and may have an expiration date, unless otherwise stated.

E-gift cards/store credit do not expire and may be used at any time on our website. They are issued via automated email to the email address on file for your order, unless otherwise requested. If you do not see the email, please also check your spam or junk folder, as the email may have been filtered there. If you’re unable to locate it, contact us and we will resend it.

The value of e-gift cards/ store credit is based on product price(s) and any shipping costs may be reimbursed depending on the circumstances.

All e-gift cards and store credit are issued in $USD. International customers (outside the U.S.) should note that Shopify automatically converts these prices to your local currency.

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. As you may be required to pay duties or import tax, it is your responsibility to make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. 

We have highlighted some customs websites to refer to before purchasing below.

• Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
• New Zealand: https://www.customs.govt.nz/personal/online-shopping/
• The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, we will e-gift card/store credit the order's product value(s) once we receive the undelivered returned package.

Estimated delivery times do not account for customs delays or holds.

If your package has not arrived within the estimated timeframe and you have not received any updates, please contact the shipping courier directly to investigate your delivery.

Due to high volumes we receive during sale, promotional, and/or holiday periods, please allow additional days for order processing and replies to email inquiries.

Currency conversions are estimates. The total amount charged will depend on your bank’s exchange rate and any processing fees. While most exchange rate systems are similar, we cannot guarantee that the approximate price displayed on our site will match the rate your bank applies when processing your transaction.

Product images, titles, descriptions, sizing charts, and variants are subject to change. Updates typically occur to correct errors or inaccuracies on the website.

Digital mock-ups, product photos, and other attachments are provided to help you visualize the item. While we strive to represent products as accurately as possible, slight variations in color, placement, or materials may occur due to supplier changes, production updates, design tweaks, or quality improvements.

We always aim to maintain consistency and deliver products that meet or exceed expectations.