Refund policy
RETURN & EXCHANGE POLICY
Refunds
All sales are final. We do not offer refunds.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return for an eligible item, please email us. Once your return request is submitted and approved, we will provide instructions for sending your item(s) back to us.
To start a return, you can contact us at info@section8official.com.
Customers must include their order number and provide any additional information requested, at our discretion.
Please note that returns will need to be sent to the following address:
2115 E Anderson St, Vernon, CA 90058, United States
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Depending on the circumstances, a return label may be issued to you or you may need to purchase one yourself. You can also choose to pay a return label fee for us to issue it on your behalf. If you provide or purchase your own return label, the tracking information or receipt must be sent to us for verification.
E-gift cards (store credit) or exchanges will only be processed once the shipping carrier's tracking information confirms that it has been delivered to our return address.
We reserve the right to refuse any returned item that does not meet its original condition, unless the item was determined to be defective or damaged.
Damages/Defective or Wrong Item
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All items are thoroughly inspected before shipping to ensure they are in sellable condition and correct.
However, if you discover that a product is defective or damaged (a “Deficient Product”), or if you have received the wrong product, please email us within 30 days of delivery with your order number and photos of the item.
Once inspected and verified, we will provide instructions for a repair, replacement, exchange, or store credit, depending on availability and circumstances.
Please note that we reserve the right not to offer a repair, replacement, exchange, or store credit if the product’s condition has become unacceptable due to the customer’s misuse, damage, or neglect.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges are only available if approved upon request or offered by us. To request an exchange, please email us with your order number(s) and details of the item you wish to exchange.
Exchanges are available up to 30 days from the delivery date.
The fastest way to ensure an exchange is to return the item you have, and once the return is accepted, it will be processed for an exchange of item-for-item and/or of equal value. This may include dead stock from previous collections or approved requests for currently listed items.
If your order has already shipped or has been delivered, the item must be returned first before an exchange can be processed.
For more details on returning items, please see the "How Do Returns Work?" section in our FAQs.